Returns & Refunds Policy

14-Day Return Window

At Mr Bags, we understand that sometimes things don't go as planned. That's why we offer a 14-day return policy, giving you sufficient time to request a return if you're not satisfied with your purchase. Your satisfaction is our priority.

Damaged Parcels

We strive for excellence in every order, but in the rare event that you receive a defective, damaged item, or if the wrong item arrives, please inspect your order upon reception and contact us immediately. We're here to assist you promptly and resolve any issues.

Eligibility for Refund

To be eligible for a refund, your item must be in the same condition as when you received it, unused, and in a resalable state. If the item has been returned in a condition that prevents us from reselling it, a refund will not be issued.

Refunds Process

We will notify you once we've received and inspected your return. Your refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to complete the refund process. The item must be in the same condition as when you received it to be eligible for a refund.

Please Note:

In cases where a parcel is returned by the customer, and the return is not due to our error, shipping fees will not be refunded. This is because the courier charges have already been incurred when the parcel was initially shipped to the customer.

How to Initiate Returns

When returning an item, please send the parcel back to Mr Bags, 9 Paul Street, Liverpool, L3 6DX. Once we receive your return, we will promptly exchange the item or issue you a full refund.

Exchanges

Sometimes, you may find that the item you received doesn't quite fit your needs. If you wish to exchange a product, we're here to assist you. Here's how we handle exchanges:

1. Size Exchange We understand that occasionally, you may order a product without fully checking its dimensions. If the size doesn't meet your requirements, and it's not due to our mistake, here's what you can do:

• First, please double-check the product dimensions and make sure you're ordering the correct size for your needs.
• If you need a different size, place a new order for the desired item.
• Once you've placed your new order, you can return the original product at your convenience. This way, you save time compared to waiting for the return and exchange process.

2. Exchange for Defective or Damaged Items In the rare event that you receive a defective, damaged, or incorrect item, we will provide a free return label, and we'll promptly send you the correct product.

Please note that our commitment to exchanges extends to products that meet the criteria outlined in our general return policy. For more details on our return policy, please refer to the "Returns" section

Common Questions

Can I Cancel My Order?

You can cancel your order without any penalty if it hasn't shipped. If the item is already en route, please use our easy return system to request a full refund.

Incorrect Address?

If you've provided an incorrect address, please call us at 0151 227 1854 or reply to your order confirmation email to confirm the correct address. No refund can be issued for orders with incorrect addresses.

Received the Wrong Items?

If you've received the wrong items, please contact our office at 0151 227 1854, and we'll swiftly address the issue.

Missing Invoice?

Invoices are no longer included with your goods. You can access all your orders and invoices in your account, or request a copy by phoning us at 0151 227 1854 or emailing us at info@mrbags.co.uk.

Returning Your Order

We stand by the quality of our products and offer a 100% money-back guarantee if an item is defective or damaged. You have 14 days to send it back to us for a full refund. Please ship the item back at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please remember to include your name and order numbers on the returned parcels.

Order Cancellation

You can cancel your order without any penalty as long as it hasn't shipped. If the item is already on its way, please use our easy return system to request a full refund.

We are committed to ensuring your satisfaction, and our team is here to assist you with any questions or concerns. Your peace of mind is our priority.

Contact Us

For any questions or assistance, feel free to contact us at:

• Phone: 0151 227 1854
• Mobile: 07450981838
• Email: info@mrbags.co.uk

We're here to help, so don't hesitate to reach out. Your satisfaction matters to us.