Shipping Policy

We offer two reliable shipping options to meet your delivery needs. Royal Mail 24 is our standard delivery service providing excellent coverage throughout the United Kingdom with tracking capabilities for your peace of mind. DPD Next Day is our premium courier service offering fully-tracked, time-definite delivery with real-time updates and precise delivery windows.

Royal Mail 24 costs £2.99 per order regardless of order value or weight. DPD Next Day is available for £5.99 per order for our premium courier service. We're delighted to offer complimentary shipping on all orders exceeding £100, delivered via your chosen method.

Royal Mail 24 is available to all UK addresses including Northern Ireland, Scottish Highlands and Islands, Channel Islands, and Isle of Man. DPD Next Day is available to all mainland UK addresses, excluding Scottish Highlands and Islands (postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE).

All orders received before 3PM Monday to Friday will be dispatched the same day. Orders received after 3PM will be processed the following working day. Our warehouse team carefully processes and packages each order within 24 hours (for orders placed before 5PM on working days).

Please note that order processing may take longer during peak periods, bank holidays, or unforeseen circumstances.

Royal Mail 24 typically delivers within 1-2 working days for most UK destinations. Please allow up to 3 working days for delivery to remote areas including Scottish Highlands and Islands, Northern Ireland, and other outlying areas. DPD Next Day offers guaranteed next working day delivery for orders placed before 3PM, Monday to Friday (excluding bank holidays and weekends). DPD will provide you with a one-hour delivery window on the morning of delivery.

We accept returns within 14 days of delivery, provided items meet the following conditions: Unused and in original condition with no signs of tampering or damage. All original packaging is intact, including boxes, protective materials, and labels. v5Return postage costs are the responsibility of the customer unless the item was received damaged or incorrectly supplied.

To initiate a return, please email info@mrbags.co.uk with your order number and reason for return.

If your order arrives damaged Email us at info@mrbags.co.uk within 48 hours of receiving your delivery. Include your order number and a detailed description of the issue. Attach clear photographs showing the damaged items and packaging. Keep all original packaging for potential courier inspection. Our dedicated customer service team will assess each case individually and work towards a satisfactory solution, which may include replacement, repair, or refund.

We do not apply any additional handling charges to any orders. We use environmentally responsible packaging materials wherever possible. During adverse weather conditions or peak periods (such as Christmas), delivery times may be extended.

For any shipping enquiries or concerns, please contact our customer service team at info@mrbags.co.uk or ring us on 0123 456 7890 during office hours (9AM-5PM, Monday-Friday).